Personal Data Protection Policy

Welcome to the http://www.total.id (hereinafter referred to as the “Website"). By connecting to the Website, you acknowledge that you have read, understood and accepted this Personal Data Protection Policy (herein after referred to as the “Policy”) without limitation or reservation along with our General Terms and Conditions of UsePlease note that other general terms and conditions and personal data protection policies apply to other websites of the Total group. It is recommended that you read them carefully.

This Policy is intended to inform you of the rights and freedom you can exercise with regard to our use of your personal data. It also describes the measures we have implemented to protect said data.

Total E&P Indonésie is responsible for processing personal data concerning the management of the website. Said processing is implemented in accordance with the Republic Indonesia's Act No. 11 of  2008 and Government of Indonesia Regulation No. 82 of 2012.

1. Purpose of Processing and Types of Data Collected

When visiting the website you may provide us with personal data such as your surname and first name, in order to benefit from the services offered.

In particular, we may collect some of your personal data for external communication purposes such as answering your requests for information and understanding your expectations better. In our on-line forms, required fields are marked with an asterisk. If you do not answer the required questions we will not be able to provide you with the requested service(s).

Your personal data are not subsequently processed in any manner that is incompatible with the purpose described above or in the collection forms. They are only stored for the requisite amount of time needed to fulfil these purposes.

2. Data Recipients

By connecting to the website you acknowledge you agree that your personal data may be disclosed solely to specific departments tasked with processing or subsidiaries directly or indirectly owned or to specific partners, independent distributors or subcontractors for analysis and survey purposes.

Furthermore, if you submit a comment intended to be posted online, we may publish some of your personal data on the website. Given the characteristics of the Internet, i.e. free capture of posted information and the difficulty, or even the impossibility, of monitoring usage by third parties, we inform you that you can terminate such distribution by contacting us, as indicated in Article 5 below.

3. Security and Confidentiality of Your Data 

Total E&P Indonésie implements the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being altered, damaged or accessed by unauthorized third parties.

4. Management of Cookies  

When you visit the website, the Company may install a ‘cookie’ on your computer. A cookie is a file that records information concerning your browsing of the site from that computer (e.g. visited pages, date and time of browsing, viewed links) and will facilitate your visits by making it easier and faster for you to identify yourself to access your target pages. You can delete cookies installed on your computer at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software for more information on how to activate and deactivate these functions. Please note that you may not benefit from some of our services if you delete a cookie or prevent cookies from being installed on your machine.

5. Your Rights  

You have a right to access, query, modify, rectify or delete your personal data. You can obtain disclosure of your personal data. You can also object to the processing and circulation of your personal data. The Company reserves the right to reject any request it deems inappropriate. In accordance with applicable law in force, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller.

If you wish to exercise these rights or obtain other information, please send your request by e-mail to ep-id-corpcom@total.com or by post to the following address: 

Total E&P Indonésie
Attn.: Corporate Communications Division
World Trade Center II,
Metropolitan Complex, 12th Floor
Jl. Jenderal Sudirman Kav. 29 - 31
Setiabudi, Jakarta Selatan
DKI Jakarta Raya 12920 – Indonesia

Department/service name: External Communications Department
World Trade Center II,
Metropolitan Complex, 12th Floor
Jl. Jenderal Sudirman Kav. 29 - 31
Setiabudi, Jakarta Selatan
DKI Jakarta Raya 12920 – Indonesia